FAQ's
Can TransGlobal Shipping move my Car or Trailer?
TransGlobal Shipping can arrange for the transportation of your car or trailer simply let us know what needs to be moved and we will arrange for specialist transportation
Do I need Insurance?
The short answer is, Yes you do. It is possible that there may be damage to your goods inspite of the best intentions of the best removalist. It should be remembered that furniture was never supposed to be moved and was not built to withstand being jolted in a truck, even with the best packing.
When do I have to pay for the work that is done? Do I have to pay up front?
TransGlobal Shipping's payment terms are:
- Local removals - Charges payable on delivery (Except from Storage)
- International and all other removals - Charges payable on uplift
Can I pack my own boxes?
You can pack your own boxes but if there are any breakages in those boxes, the removalist will take no responsibility nor will these items be covered by insurance.
Can I move my plants?
Moving plants is fraught with dangers. You should consult with us before your move. In circumstances where you are moving goods into storage, storing plants is not practical. In some instances, moving plants interstate is forbidden, depending on State importation laws, and we are unable to move plants overseas
If I have to move out of my house before the new place is ready, can TransGlobal Shipping help me with storage or do I have to do this myself?
Yes. We have a purpose built storage facility and will be able to assist you with storage.
Where can I get packing materials?
A wide selection of packaging materials are available for you to pack yourself, our helpful staff are more than happy to advise you on the best cartons to use
Can I ask the removalist to pack the way I want them to?
You can do this, but unless you have training as a packer, it is unlikely you will have the skill to do this correctly. It may also affect your insurance and if there are any breakages, the removalist cannot be held responsible.
Am I expected to give the removalists any food or water when they are working?
You are not expected to do this. However, providing water for the our removalist team is much appreciated.
Should the removalists remove their shoes/boots when walking in the house?
Safety boots are a occupational health and safety necessity. If you are concerned with the flooring being damaged, you should mention this to your removalist. There are excellent coverings available that give protection.
If my furniture is wrapped in plastic, will it sweat?
The plastic used by removalists to cover furniture is specially designed for this purpose. However, if your furniture is damp before it is wrapped, there may be problem. If the removalist notices any dampness, they will point this out to you and most probably refuse to cover in plastic, but use removal blankets as an alternative.
Is there anything I have to do to prepare appliances such as washing machines before the removal?
You should always refer to the manufacturers instructions. It is imperative that washing machines be prepared properly as these are easily damaged. It is not the removalist's responsibility to do this and any damage resulting will not be the removalist's responsibility.
How should I prepare my fridge?
This should be emptied and wiped clean throughout. If it is going into storage, wiping the interior with vanilla essence will help keep any mildew at bay.
Can I move food?
For international moves this is not advisable as most countries have strict quarantine laws. If you are moving locally on the same day and all boxes and jars are properly sealed, this is possible. No food will be acceptable for storage unless it is canned or vacuum-sealed.
How much notice do I need to allow to book a move?
The amount of notice required depends on the nature of your move. We recommend that you book your international removal two to three weeks prior to departure. You should allow one to two weeks notice for an Interstate removal and three to four weeks notice is generally sufficient for a Local move. These suggested lead times will allow us to secure and confirm your booking for your preferred dates and give you sufficient time to prepare for your move. Please note that a greater leader time is required for moves planned for the peak summer period.
Are there things I can’t move?
Yes, there are some things that we cannot move. Most of these items fall under the classification of Prohibited Goods. TransGlobal Shipping is not permitted to carry the items listed as they may cause damage or serious injury
- Cleaning solvents
- Aerosol cans
- Cooking olis
- Matches
- Liquid chlorine
- Bleach
- Poisonous, Toxic, Flammable or corrosive liquids
- Paint strippers
- Petrol
- Gas of any kind
- Pool chemicals
- Paint
- Kerosene
- Methylated sperits
- Turpentine
- Firelighters
- Weedkiller
- Photographic chemicals
LPG Gas cylinders may only be carried if they have been purged of gas by a professional and a certificate is provided prior to pickup
Firearms
TransGlobal Shipping will move and store firearms for which the client holds current and appropriate licences, conditional on these weapons being rendered inoperable and unloaded.
Ammunition and its components cannot be moved or stored under any circumstances
